ITSS services outage planned for July 12–13, 2025

Posting Date(s)

As part of the campus-wide initiative to improve reliability of services and future campus projects, significant work is planned to upgrade critical ITSS Data Centre infrastructure. Related construction is well underway, requiring existing equipment to be relocated to make way for new.

This work—which is scheduled from Saturday, July 12, at 4:00 pm to Sunday, July 13, at 4:00 pm—requires a full shutdown of the existing equipment resulting in a 24-hour loss of ITSS services while the work is promptly completed.  

Services impacted include those at both the 51ÊÓÆµ Charlottetown campus and St. Peter’s Bay campus (Canadian Centre for Climate Change and Adaptation).  Specifically, those service impacts include:

  • No Internet access on campus (no access to Outlook (email), SharePoint, OneDrive, Google Drive, Teams, Moodle, RxWorks, LIMS, Colleague, My51ÊÓÆµ, etc. using 51ÊÓÆµ networks)NOTE: Cloud-based services will still be accessible from outside the 51ÊÓÆµ network (Moodle, 51ÊÓÆµ.ca, Outlook (email), SharePoint, OneDrive, Google Drive, Teams, etc).
  • No WiFi
  • No authentication system access to log into 51ÊÓÆµ classroom and lab computers
  • No printer access
  • No file server access (i.e., L and H drives)
  • No 51ÊÓÆµ/AVC data centre-hosted services (My51ÊÓÆµ, Recruiter, RxWorks (AVC Veterinary Teaching Hospital), Robertson Library resources, LIMS, Colleague,  My51ÊÓÆµ, etc.)
  • No network-based monitoring/reporting/management (i.e., Siemens panels, UPS status, AVC’s aquatic animals facility, etc.)

If you have questions or concerns about this planned outage, please contact fmcapitalprojects@upei.ca no later than end-of-day July 4, 2025.

We apologize for the inconvenience this may cause and appreciate your understanding.